A PEM representative will contact within 1 business day, to confirm your order ship date, and product availability. When your order ships, you will receive tracking information.
Shipping fees are paid for by you, and such fees are separate from the product’s purchase price. Factors such as the weight and dimensions of the product will contribute to the shipping fees.
All shipments are subject to additional charges including but not limited to: lift gate fees, limited access fees, and residential delivery fees. Your credit card may incur additional charges after delivery if any of these fees are requested by you, or deemed applicable by the carrier. If such additional fees are applied, we will send you an email to inform you of the amount of such fees.
For Alaska, Hawaii, & International shipments, please contact customer service (314-842-1819).
For Rush Delivery, please contact customer service (314-842-1819)
If a shipment arrives damaged, please contact customer service immediately before signing for it. (314-842-1819) PEM Surface Creations, Inc cannot be responsible for damage claims once the shipment has been signed for.
If a shipment arrives missing items, please contact customer service immediately before signing for it. (314-842-1819) PEM Surface Creations, Inc cannot be responsible for missing items once the shipment has been signed for.
